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Navigating health insurance can be confusing and challenging. Nutropin GPS is here to make the process as easy as possible. Learn about:

How Nutropin GPS can help

Nutropin GPS—connecting you to the medicine you need. If you are worried about paying for one of our medicines, we can help. Regardless of your insurance status, we can try to:

• Help you find out if your health plan pays for your medicine
• Guide you through the reimbursement process
• Connect you with programs to help you with out-of-pocket costs
• Give you and your doctor’s office personal help from a member of our support team

If you have no insurance and you are eligible, we can try to help you get your medicine free of charge.

When you or your doctor’s office calls Nutropin GPS, we will connect you with one of our dedicated case managers whose only job is to work with you to try to get the help you need to cover the cost of your medicine.

What’s “coverage and reimbursement”? “Coverage and reimbursement” looks at what you may need to know about your health insurance plan’s coverage and issues that may affect reimbursement for use of our medicines. You may have a private health insurance plan or be covered by Medicare or Medicaid.

We can try to help you with issues that include:

• What your health insurance plan covers (known as “benefits investigation”)
• Whether your insurer must approve use of a specific Genentech medicine before your treatment begins (known as “prior authorization”)
• What happens if the insurer decides you are not covered for a specific Genentech medicine (known as a “denial,” which may be appealed)

To learn more about how we may be able to help you or a loved one, call 1-866-NUTROPIN (1-866-688-7674) and speak live with one of our case managers or visit NutropinGPS.com.

How to get started, step by step

A few things to keep in mind as you get started:

• Your doctor’s office will send a letter of medical necessity and a prescription to a specialty pharmacy and to your insurance company
• There may be a delay at this point, while you wait for approval. Use the time to read up on GH therapy and get your child “psyched”
• Be sure to keep your doctor’s office informed of all insurance changes right away to avoid a gap in therapy. For instance, if you’ve changed insurance providers, tell your doctor’s office, to prevent a delay
• If you run into any difficulties, get help from your doctor’s office or call 1-866-NUTROPIN (1-866-688-7674) and speak live with one of our case managers
• Once you get approval—you’re off! The specialty pharmacy will call you to arrange delivery of your child’s growth hormone

How to stay current, step by step

A few things to keep in mind as you go on:

• Your doctor’s office may need to submit updated growth information to your insurance company from time to time
• If you know when your next “re-authorization” or “recertification” is due, call your doctor’s office 2 or 3 weeks ahead to keep things running smoothly
• To see what your role is and what your responsibilities are, check with your doctor’s office and call 1-866-NUTROPIN (1-866-688-7674) to speak live with one of our case managers
• Nutropin GPS is there to help—don’t hesitate to ask!
• Always plan ahead—don’t create an unnecessary emergency!
• Remember, between your doctor’s office and Nutropin GPS, you already have experienced people on your side

Once you get your insurance company on board, you’ll need to keep them on board. Your doctor’s office can help. Most insurance companies require updated reports from your doctor’s office every 3 to 12 months in order to keep your “insurance authorization” in place—and keep your child’s prescription coming.

They are interested in two things:

• Is therapy working?
• Is therapy still needed?

To reevaluate your case, they’ll need documentation from your doctor’s office. Be prepared and proactive—and communicate. If you keep on top of it, recertification may go smoothly.

No one is born knowing this stuff. If you are not sure what has to be done and how decisions are made, always get help from your doctor or from Nutropin GPS. Remember: if you’ve changed insurance providers, and your doctor doesn’t know, it could cause a delay—and a gap in treatment.

Personal assistance throughout your GH journey

Nutropin GPS can also provide quick access to your Nutropin GH medication to help get you started fast. And helps eligible patients with up to 90 days of free medication each year so you or your child can keep growing if you need to reapply for insurance approval.

Nutropin GPS will call you to schedule injection training. A nurse will train you at the doctor's office or at your home. With a little help, you or your child will feel comfortable giving GH therapy. And you can always get your therapy questions answered live by calling the Nurse Hotline at 1-866-NUTROPIN (1-866-688-7674).